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WildBlue Communications, Inc. (" WildBlue")
manufactures (or has manufactured by a third party) its hardware
products from parts and components that are new or equivalent to new
in accordance with industry-standard practices. Got SKY Unlimited (GSU)
warrants that the following hardware products supplied by GSU to you
will be free from defects in materials and workmanship: the
satellite modem, power supply and outdoor unit (including the
antenna and the transceiver).
This limited warranty does not cover
damage or affected operation of equipment covered by this Limited
Warranty resulting from external causes, including accident, acts of
God, abuse, vandalism, misuse, problems with electrical power,
servicing not authorized by GSU, unauthorized disassembly or opening
of components (including the modem or transceiver), usage not in
accordance with product instructions, failure to perform reasonable
required preventive maintenance, and problems caused by use of parts
and components not supplied by GSU. This limited warranty does not
cover any items that are in one or more of the following categories:
software; external devices (except as specifically noted);
accessories or parts added to a WildBlue system after the system is
installed by GSU; accessories or parts added to a WildBlue system
through WildBlue's system integration department; and accessories or
parts that are not installed at the factory.
Abuse of GSU WildBlue equipment may
result in charges to the subscriber.
Beginning on the date of installation, GSU will repair or replace
the WildBlue Modem (Indoor) or WildBlue TRIA (Outdoor) equipment
covered under this limited warranty. If service to the satellite
modem or power supply is required pursuant to the limited warranty,
GSU will ship new or reconditioned replacement products to your
address in the continental US, freight prepaid. GSU also will
enclose pre-paid shipping materials and you must use this packaging
to ship the defective product(s) back to GSU’s designated address.
If you do not do so, or if the returned merchandise is not received
in good condition (less the repair issue for which you originally
sought limited warranty service) you will be responsible for paying
the full list price of the equipment that was sent as a replacement.
If your GSU-supplied indoor or outdoor unit requires service under
this limited warranty, GSU will not charge for any labor costs we
incur to repair or replace it (or any component of it) within the
first 90 days after the initial installation. After this period, GSU
will cover the cost of the new equipment, but the in-home tech visit
labor cost of $99.00 must be paid by you to GSU. If Service Work is
required after 90 days, other than equipment replacement, such as
re-pointing dish, cable repair, grounding, loose mount, networking,
etc a standard in-home tech visit labor charge of $99.00 will apply.
GSU is not responsible for supporting network equipment, peripheral
equipment, including, but not limited to PC’s, Mac’s, or software
applications.
GSU owns all parts removed from repaired products. WildBlue uses new
and reconditioned parts made by various manufacturers in performing
limited warranty repairs and building replacement products.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS THAT VARY FROM STATE TO STATE. GSU’S RESPONSIBILITY FOR
MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND
REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
DURATION TO THE THREE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE
AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH
PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
GSU DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS
LIMITED WARRANTY STATEMENT OR ANY LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY
FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR
SOFTWARE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR
LIMITATION MAY NOT APPLY TO YOU.
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