GSU Limited Warranty - Residential Lease Agreement
 

WildBlue Communications, Inc. (" WildBlue") manufactures (or has manufactured by a third party) its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Got SKY Unlimited (GSU) warrants that the following hardware products supplied by GSU to you will be free from defects in materials and workmanship: the satellite modem, power supply and outdoor unit (including the antenna and the transceiver).

This limited warranty does not cover damage or affected operation of equipment covered by this Limited Warranty resulting from external causes, including accident, acts of God, abuse, vandalism, misuse, problems with electrical power, servicing not authorized by GSU, unauthorized disassembly or opening of components (including the modem or transceiver), usage not in accordance with product instructions, failure to perform reasonable required preventive maintenance, and problems caused by use of parts and components not supplied by GSU. This limited warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a WildBlue system after the system is installed by GSU; accessories or parts added to a WildBlue system through WildBlue's system integration department; and accessories or parts that are not installed at the factory.

Abuse of GSU WildBlue equipment may result in charges to the subscriber.

Beginning on the date of installation, GSU will repair or replace the WildBlue Modem (Indoor) or WildBlue TRIA (Outdoor) equipment covered under this limited warranty. If service to the satellite modem or power supply is required pursuant to the limited warranty, GSU will ship new or reconditioned replacement products to your address in the continental US, freight prepaid. GSU also will enclose pre-paid shipping materials and you must use this packaging to ship the defective product(s) back to GSU’s designated address. If you do not do so, or if the returned merchandise is not received in good condition (less the repair issue for which you originally sought limited warranty service) you will be responsible for paying the full list price of the equipment that was sent as a replacement.

If your GSU-supplied indoor or outdoor unit requires service under this limited warranty, GSU will not charge for any labor costs we incur to repair or replace it (or any component of it) within the first 90 days after the initial installation. After this period, GSU will cover the cost of the new equipment, but the in-home tech visit labor cost of $99.00 must be paid by you to GSU. If Service Work is required after 90 days, other than equipment replacement, such as re-pointing dish, cable repair, grounding, loose mount, networking, etc a standard in-home tech visit labor charge of $99.00 will apply. GSU is not responsible for supporting network equipment, peripheral equipment, including, but not limited to PC’s, Mac’s, or software applications.

GSU owns all parts removed from repaired products. WildBlue uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. GSU’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE THREE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

GSU DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
 

* Got SKY Lifetime WildBlue Equipment Warranty is only available if you are a current Got SKY customer whose account is active and whose monthly bill is paid in full.
Revised: 4/16/07