CIA FAQ
   

     

Why do I see “Effective Speed: Check later”, whenever I point my mouse cursor to the Accelerator icon?

“Effective Speed: Check later” indicates either you are not online or the Accelerator software is not properly set up.

·         To properly set up the Accelerator, please save the file to the desktop.

·         Log off the internet and close all programs (including your browser), double click on the file that saved to the  desktop, follow all prompts through completion.

·         Restart computer (if, not automatically performed)

·         Log on to the Internet and the icon will start animating as soon as you start browsing. Point to it, to see the effective speed.

Or, simply right click the Accelerator icon and select “Repair”, following all prompts through completion.

What are the system requirements?

Browser - Internet Explorer 5.01 or higher, Netscape versions 4.07 through 7.0. OS - Win98, Win Me, Win XP, Win NT 4, Win 2000 and Windows Vista
Hardware: PC, 2MB of disk space and 3 MB RAM.  MAC is not supported.

Windows Vista and IE 7 - The accelerator will work with Vista as long as you make the following adjustments:

  1. Open Internet Explorer 7

  2. Click  "Tools" - "Internet Options" - "Connections Tab"

  3. Double click on your dial up connection under "Dial up and virtual private network settings:.

  4. Check the two boxes under Proxy server.

  5. Click the "Advanced Tab", type in the Proxy IP:  127.0.0.1 and in the Port Number:  6198

  6. Click OK.

  After Uninstalling or disabling the Accelerator, you will need to manually remove the proxy settings:

  1. Open Internet Explorer 7

  2. Click "Tools" - "Internet Options" - "Connections Tab"

  3. Click your dial-up connection under "Dial up and virtual private network settings".

  4. Uncheck the first checkbox under Proxy server.

  5. Click OK.

  Additionally, if uninstalling the Accelerator, you will need to remove it from the start-up list:

  1. Click "Start" - "Run"

  2. Type "msconfig

  3. Click OK

  4. Go to the Start-up tab - Uncheck the box next to the PxClient option and/or next to PxUi option.

Why do I get the “Invalid Access Code” screen, which blocks me from going in to the Internet?

 The “Invalid Access Code” screen will pop up when an incorrect Access Code was entered within your installation process or you cancelled your account and did not un-install the software:

Solution - Right click the Accelerator icon, select Repair, copy and paste the correct access code to the blank window in Repair and follow all prompts through completion.

How do I disable the Accelerator?

Right click the Accelerator icon on your taskbar and select “Disable”. The Accelerator will remain Disabled until it is “Enabled” again.

Can I use the Accelerator along with my Firewall?

All firewalls must be set to allow full internet access to the programs Pxui.exe and Pxclient.exe.  If you have downloaded Service Pack 2 for Windows XP, you now have an active firewall on your computer.  Go to Control Panel, Windows Firewall, then choose to disconnect Firewall.

What about McAfee?

1) Under Firewall Internet Applications allow "Full Access" to all applications. 

2) Set Firewall Security Settings to "Standard", which will prompts you about unknown applications, but does not automatically disallow them. 

3) Finally, set "Firewall Alert Settings" to display any application requesting Internet access, so you can make the decision yourself.  

PxClient.exe and PxUi.exe must be set to allow full access, in order for the Accelerator work.

Why does my access code being denied, although I am using the correct access code?

Security Settings are too high. To reduce security and privacy settings to medium: enter the browser, select “Tools” – “Options” – select “Security” and “Privacy”, and reset “Custom settings” to medium, for both.

We are using a shared Internet connection. Where should we install the Accelerator?

The Accelerator requires installation on every computer that you wish to accelerate, of which each PC will require an individual subscription account. You do not need to install the Accelerator on the machine that serves only as a gateway.

May I use the Accelerator on multiple machines?

A separate subscription account will be required for every PC, to use the Accelerator Service.

Can I use E-bay, while the Accelerator is enabled?

Generally, no problems are indicated.  However, if a difficulty is encountered, right click on the Accelerator icon, select “Settings”, and under “Plus” uncheck “Maximum Privacy Protection”.

Log on to “Tools” – “Internet Options” – “General” – under “Temporary Internet files” - Delete cookies - Delete files (check “Delete all offline content”).